Onboarding Specialist (Voice Process)

Shift Flexibility : 7:30 AM – 4:30 PM IST (matches Philippines 10:00 AM – 7:00 PM)

Onboarding Specialist (Philippines Market)

AboutDostt :

Dostt is a Application / Platform focused on creating meaningful human connections through conversations and emotional support. As we expand our operations in the Philippines, we are looking for passionate and communication-driven professionals to join our team and help onboard, engage, and support our growing community of users.

Role Overview :

We are seeking an Onboarding Specialist to support the onboarding, activation, engagement, and retention of Philippines-based users and partners. This is an outbound voice-process role where you will guide new users through the onboarding journey, educate them about the platform, and ensure a smooth and positive experience.

The ideal candidate is an excellent communicator who enjoys speaking with people, building relationships, and driving user activation through consistent follow-ups and engagement.

Key Responsibilities :

• Conduct outbound calls to prospective and existing users.
• Guide new users through the onboarding and activation process.
• Assist users in completing profiles, verification requirements, and onboarding steps.
• Educate users about platform features, guidelines, incentives, and opportunities.
• Follow up with users to ensure successful activation and continued engagement.
• Re-engage inactive users and encourage platform participation.
• Address basic user queries and coordinate escalations when required.
• Maintain accurate records of interactions, onboarding status, and follow-up activities.
• Deliver a positive user experience through professional and empathetic communication.
• Stay updated on platform updates, operational processes, and promotional initiatives.

Qualifications

• At least 6 months of experience in any of the following:
• Customer Engagement
• User Onboarding
• Telemarketing
• Outbound Calling
• Customer Success
• Retention
• Voice Process Operations
• Strong spoken and writtenFilipino/Tagalog & English communication skills.
• Ability to build rapport and communicate confidently over calls.
• Strong persuasion, listening, and objection-handling skills.
• Comfortable working with daily calling targets and follow-up activities.
• Ability to work independently in a remote environment.
• Basic proficiency in Google Workspace, Microsoft Excel, and CRM tools.

Preferred Qualifications

• Experience supporting international users or customers.
• Experience in onboarding, activation, community engagement, or retention programs.
• Familiarity with remote work tools and virtual collaboration.
• Filipino/Tagalog language proficiency is an advantage.

Technical Requirements

• Personal laptop or desktop computer.
• Stable high-speed internet connection.
• Quiet and professional work environment for voice calls.

Work Schedule

• Remote Work Setup
• Philippines Day Shift
• 10:00 AM – 7:00 PM PHT (Monday to Saturday)

What We're Looking For

• Excellent communication and relationship-building skills.
• Strong ownership and accountability.
• Consistent follow-up discipline.
• Positive attitude and willingness to learn.
• Ability to handle conversations professionally and empathetically.
• Reliable attendance and commitment to performance goals.