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MC

Lodging Guest Services

MOUNTAIN CREEK
🇺🇸 United States
On-site
1 week ago
$16 / hour
1 week ago
Auto apply with Likeremote

 

LodgingGuest Services – Mountain Creek

Location: Vernon, NJ         Reporting to:Lodging Manager

 

SNOW Partners Mission Statement: 

 

“ToEnhance theLives of ourTeam,Guests andPartners byBuilding Lasting Connections.”

 

About Mountain Creek:

 

Mountain Creek, a four-season resort, offering skiing/snowboarding,bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.

 

How the Lodging Guest Services works with the Team:

 

The Lodging Guest Services may be the first team member our lodging guests meet when they arrive at the resort. As an ambassador to our resort, this position requires a team member to be energetic, positive, and caring. Someone who will take charge of any opportunity to make the guest’s stay better than they had anticipated, ensuring their return.  A friendly, efficient, and outgoing personality is critical for this position.

 

Team Member Responsibilities:

  • Assist guests with checking in/out of rooms if needed.
  • Assist with guest questions and problems.
  • Sell accommodations, services, and resort amenities.
  • Maintain positive relations with participating lodging program homeowners.
  • Answer phones in a professional and friendly manner.
  • Promote resort mission statement, values, and guest service philosophies.
  • Follow all emergency procedures.
  • Consistently set up, maintain, and break down workstations.
  • Operate cafe and shop duties daily ie: preparing coffee, etc.
  • Stock and maintain adequate inventory in designated workstation.
  • Perform quick and accurate credit card transactions with our guests.
  • Other duties as assigned by lodging or resort leadership.

Team Member Qualifications:

 

 
  • Knowledge ofPMS Software.
  • Ability to speak clearly and hear over the telephone.
  • Must be able to lift to 25 lbs..
  • 2 years of customer service experience .
  • Well-organized and able to multi-task.
  • Problem solver who thrives in a fast-paced environment.
  • Able to maintain composure when dealing with difficult guests.
  • Knowledge of rates, packages, discounts, and policies (cancellations)·
  • Must be able to stand for long periods of time.
  • Excellent interpersonal and communication skills.
  • Basic accounting knowledge would be an asset.

 

 

 

 

 

 

Lodging Guest Services · MOUNTAIN CREEK

Auto apply with Likeremote