Executive Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Executive Office Manager 

Beverly Wilshire a Four Seasons Hotel  

 The Beverly Wilshire a Four Seasons Hotel is looking fora Executive Office Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This positionhas the opportunity to shape theguest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Executive Office Manager reports to theGeneral Manager/Regional Vice President. Work authorization for the location isrequired.  

 Join Our Team  

 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe and become part ofa iconic hotelin the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellentservice and passion forprovidingabove and beyond guest experiences.Four Seasons provides employees with the same level of care that we expect to be shared with our guests.   

Responsibilities:  

• Support to the Planning Committee (Executive Committee) including theGeneral Manager/Regional Vice President  

• Cultivating strong professional relationships within the hotel whilemaintaining discretion and high confidentiality of the office.  

• Handle Elite Phone Line and Email, point of contact for Elite guests.Provide daily VIP/Elite Guest amenity card list to GM/HM.  

• Calendar coordination, email management and travel planning for the Planning Committee andGeneral Manager/Regional Vice President.

• Providing administrative support to the GM/Executive Office andhandle meeting scheduling, coordination, documentation and follow up.  

• Preparing and processing purchase orders, expense reports andfacilitating GM approvals on behalf of other departments.  

• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.  

• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcomecards and correspondence.  

• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.  

• AssistHotel Operation as needed (Rooms, Food and Beverage, Sales Division).  

• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.  

• Maintain a clean,neat and organized work area and file storage system.  

• Perform a daily follow-up on Medallia/Guest Comments and correspond toappropriate Department and Division Heads. 

 Skills/Qualifications:  

• Minimum 3+ years’ experience in an Executive Assistant or administrative role.  

• Hospitality experience is an advantage but not essential.  

• Ability to multitask, prioritize and handle conflicting demands.  

• Exceptional organization of personal work as well as others’ schedules and needs.  

• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.  

• Strong attention-to-detail with a focus on delivering quality while meeting deadlines  

• Solid knowledge of all Microsoft applications with emphasis on word processing,Excel and Outlook email. Knowledge of OPERA,HotSoS, Open Table reservation systems helpful.  

What to Expect: You Will… 

• Be part of a cohesive team with opportunities to build a successful career with global potential 

• Have access to a robust benefit plan 

• Have the opportunity to engage in diverse and challenging work 

• Derive a sense of pride in work well done 

• Be recognized for excellence 

Salary Range: $85,000.00 - $90,000.00 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******