Accounts Receivable & Collections Specialist

The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle. 

The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate. 

How you'll add value:

• • Negotiate with customers on past due amounts 

• • Approve, create and enforce payment plans 

• • Create & maintain process documentation for various collections strategies 

• • Monitor and recommend any seriously delinquent accounts for database termination 

• • Review Customer Agreements to understand where we can and should enforce our legal terms 

• • Apply open credit memos to open customer invoices. 

• • Process payments of various forms (credit card, ACH, checks) 

• • Investigate cases and make suggestions on refund requests 

• • Facilitating approved payment plans and executing new due dates in system 

• • Leverage current systems to automate dunning campaigns 

• • Research and suggest technologies for automation of cash processes (dunning, cash application, etc.) 

• • Onboard, train, coach & mentor other team members on enterprise cash collections strategies 

What you'll need to be successful in this role:

  

• • 1+ years demonstrated A/R, accounting or financial process experience 

• • Bachelor’s in business or Accounting preferred 

• • Demonstrated customer service experience 

• • Salesforce experience (preferred but not required) 

• • Sage Intacct experience (preferred but not required) 

• • Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed 

• • Knowledge of SaaS companies and subscription-based revenue models 

• • Understanding of GAAP principles, and internal controls 

Benefits and Compensation

We also offer a comprehensive benefits package.Benefit options include:
• Law Benefits
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Vouchers
• 30-day Christmas bonus
• Saving Fund
• And more!
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.