Retail Account Manager (On-Site)

Duties and Responsibilities

Including but not limited to:Account Management:
• Act as the primary liaison with Key Account representatives, working proactively to resolve account issues by establishing a strong professional relationship.
• Engage with Key Account Supplier Portals, gain familiarity with reporting and actionable data to drive improved business results
• Regularly review and manage product listings, optimizing for best practices.
• Manage asset requests for SDS information, PDP page updates, and image/video content - this includes the setup of new SKUs in retail partners systems (PIM and otherwise)
• Function as liaison between incoming Purchase Orders and Operation's team. 
• Ensure Sales Orders are created systematically within NetSuite and follow up on invoices as required. 
• Collaborate with the operations team to ensure smooth inventory management and timely product delivery.
• Continually monitor and analyze account performance, KPIs, and customer feedback.
Sales Strategy:
• Create and implement sales strategies to maximize revenue and market share.
• Maintain understanding of retailer forecasts, the accuracy and opportunities within them, partner internally to adjust where necessary to “under-promise and over-deliver.”
• Collaborate with cross-functional teams to proactively develop then execute promotional campaigns, exclusive deals, seasonal promotions, and collaboration opportunities.
• Use data-driven insights to identify and capitalize on sales trends, market opportunities, and customer buying patterns.  
• Minimize profitability erosion through the analysis of chargebacks, returns, damaged products, excess testers 
• Regularly conduct competitor analysis and adjust strategies accordingly to maintain a competitive edge including but not limited to product pricing, product assortment, end of product life transition planning and short/long term discounting strategies
Education & In-Store Execution
• Partner with the Education team to deliver impactful product training and brand experiences.
• Support new launch rollouts, floor set updates, and fixture refreshes through clear communication and coordination.
• Conduct local store visits to assess merchandising, compliance, and visual standards; capture opportunities and corrective actions as needed at the discretion of leadership.
Compliance:
• Regularly review Key Account’s latest policies and algorithm changes, ensuring our accounts remain compliant and up-to-date.
• Work closely with the legal team to handle any intellectual property or trademark issues.
• Collaborate with the quality assurance team to ensure all product listings meet Key Account standards and guidelines, meet or exceed their scorecard minimum requirements.
• Proactively manage evolving account requirements.
• Ensure all marketing and advertising activities are compliant with Key Account guidelines and industry regulations.  
• Partner with Marketing and Brand teams to drive timely alignment.

Qualifications

• Minimum 5 years of experience managing Key Retail Accounts, preferably in the beauty or personal care sector.
• A self-starter, able to work independently and collaboratively with cross-functional teams.
• Exceptional communication skills both within internal and external stakeholder meetings and management scenarios. 
• Strong analytical skills, with experience in interpreting sales data and market trends to drive strategy.
• Excellent customer service skills and the ability to resolve issues promptly and professionally.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Knowledge of SEO best practices and optimization techniques.
• Bachelor’s degree in Business, Retail Management, Marketing, or a related field is preferred.

Benefits

• Medical, Dental, Vision, Life Insurance 
• 401k plan 
• Additional Opt-In Insurances  
• Vacation + Sick Time Pay
• L'ange Hair Product Stipend- a quarterly stipend to help you refresh your favorite L'ange products and also try new products!

Key Integra Competencies (All candidates are expected to demonstrate, regardless of role)

• Action Oriented
• Situational Adaptability
• Drives Results