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Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

🌏 Worldwide

Management

Machine Learning

Analyst

Customer Support

$120,000 - $150,000

Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

from 🌏 Worldwide

$120,000 - $150,000

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states:AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
 
Join our Customer Success Team, where we partner with health systems to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays.
 
In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals and improve core metrics. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

WHAT YOU'LL DO

  • Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience

  • Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners

  • Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes

  • Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care

  • Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings

  • Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives

  • Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements

  • Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement

  • Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement

  • Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes

  • Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes

WHAT YOU'LL BRING

  • RN license and Bachelor of Science in Nursing (BSN) required

  • 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles   

  • A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery 

  • A data-driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence-based decisions

  • Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders

  • Experience working with healthcare technology, analytics, or workflow optimization platforms

  • An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change 

  • Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings 

  • Experience working with EHR systems such as Epic, Cerner, or similar platforms

  • Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously

  • Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology

  • Willingness to travel 25–50%

BONUS POINT IF YOU HAVE

  • Board certification in your specialty area

  • Advanced degree such as PhD, DNP, MSN, MHA, MPH, MBA, or related healthcare field

  • Leadership experience within case management, utilization management, nursing operations, care coordination, or hospital operations

  • Experience leading or participating in interdisciplinary rounds, throughput initiatives, or patient flow programs

  • Lean, Six Sigma, or other process improvement training

  • Experience supporting organizational change management or large-scale workflow transformation initiatives

WHAT YOU'LL GET

  • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
  • Competitive compensation package that includes base salary, target bonus, and stock options
  • 401(k) Match
  • Comprehensive healthcare benefits
  • Generous Paid Time Off and Parental Leave
  • Monthly reimbursement for Skill Building 
  • Monthly reimbursement for Wellness, Transportation, and/or Home Office
  • Education Reimbursement for select courses/programs
$120,000 - $150,000 a year
LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.
 
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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by @maxrusakovic