HB
Lead Technician, Desktop Services
Hired by Matrix
🇺🇸 United States
On-site
Staff / Principal
4 days ago
$25 – $30 / hour
- Windows
- Intune
- SCCM
- ITIL
- ServiceNow
4 days ago
Position Type:
- Contract
- Onsite
- Required Qualifications
- 5+ years of experience supporting enterprise desktop and workplace technologies.
- Demonstrated experience deploying and supporting:
- Windows operating systems
- Laptops and desktop computers
- Enterprise printing solutions
- Mobile devices
- Microsoft 365 technologies
- Endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar solutions
- Proven ability to independently manage multiple priorities and deliver results with minimal supervision.
- Strong experience coordinating technical activities, projects, and operational support efforts.
- Exceptional troubleshooting, analytical, and problem-solving skills.
- Strong written and verbal communication skills.
- Preferred Qualifications
- Experience leading enterprise endpoint refresh or deployment programs.
- ITIL Foundation certification.
- Microsoft endpoint management or workplace technology certifications.
- Experience with ServiceNow or similar IT service management platforms.
- Demonstrate Ownership and accountability for results.
- Ability to operate independently and make sound decisions
- Strong coordination and organizational skills.
- A customer-first mindset.
- Technical depth across endpoint technologies.
- Ability to influence outcomes through collaboration and leadership
- Passion for continuous improvement and operational excellence.
- Lead Endpoint Deployments and Technology Refreshes
- Oversee the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and workplace technology solutions.
- Coordinate enterprise hardware refreses, office openings, relocations, and technology rollouts.
- Ensure all endpoint deployments meet security, compliance, and operational standards.
- Partner with vendors and internal technology teams to deliver successful technology implementations.
- Drive Operational Excellence
- Coordinate daily Desktop Services activities, ensuring timely completion of incidents, service requests, and project deliverables.
- Prioritize workloads across multiple initiatives while maintaining service-level commitments.
- Act as the primary escalation point for complex desktop, printing, and endpoint-related issues.
- Monitor operational performance and identify opportunities for service improvement.
- Provide Technical Leadership
- Lead troubleshooting efforts for critical incidents and high-impact business issues.
- Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders to deliver integrated technology solutions.
- Champion Continuous Improvement
- Develop and maintain technical documentation, standards, and knowledge articles.
- Analyze recurring issues and implement proactive solutions to prevent future incidents.
- Support strategic initiatives that modernize and enhance workplace technology services.
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Abhishek at (201) 633-7673 to learn more.
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Lead Technician, Desktop Services · Hired by Matrix