Lead II - Enterprise Solutions (ServiceNow Integration & QA Consultant)

Job Description: Integration & QA Consultant (ServiceNow | Azure Integrations)

Job Title: Integration & QA Consultant
Experience: 5+ Years
Location: Any UST Location

Job Summary

We are seeking an experiencedIntegration & QA Consultant to drive the design, configuration, validation, and production readiness of integrations betweenServiceNow andMicrosoft Azure-based services. The ideal candidate will have strong expertise in ServiceNow integrations, API/event-driven architectures, integration testing, and production deployment support.

Key Responsibilities

• Configure and manageServiceNow-side Azure API and Event integrations.
• Design and implementAPI/event mapping, transformation, and correlation logic between systems.
• Configure and maintainSharePoint references, integration logging, and monitoring mechanisms.
• Develop and execute integration test strategies, test cases, and validation plans.
• Leadend-to-end integration testing, defect tracking, and issue resolution.
• ProvideUser Acceptance Testing (UAT) support and coordinate with business stakeholders.
• Validate data flows, event processing, and system interoperability across platforms.
• Support deployment activities including release validation and production readiness assessments.
• Conduct knowledge transfer sessions and create deployment/support documentation.
• Provide post-productionHypercare support and troubleshoot integration-related issues.

Required Skills

Mandatory Skills

• ServiceNow Platform
• Microsoft Azure Integration Services
• REST/SOAP APIs
• Event-Driven Integrations
• Integration Testing & Validation
• SharePoint Integration
• API Mapping & Data Correlation
• Defect Management and UAT Support

Technical Skills

• ServiceNow IntegrationHub
• Azure Logic Apps / Azure Functions
• JSON, XML
• Web Services (REST, SOAP)
• Integration Monitoring & Logging
• Test Planning and Execution

Preferred Qualifications

• Experience implementing enterprise-grade integrations between ServiceNow and Microsoft technologies.
• Knowledge of CI/CD and deployment processes.
• Experience with production support and hypercare activities.
• Strong analytical and troubleshooting skills.
• Excellent stakeholder communication and documentation skills.

Key Deliverables

• Successfully configured ServiceNow-Azure integrations.
• End-to-end validated integration workflows.
• UAT sign-off and production readiness certification.
• Deployment support documentation and knowledge transfer materials.
• Stable production implementation with successful hypercare support.

Nice to Have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Azure Fundamentals (AZ-900) or Azure Integration-related certifications

This role is ideal for candidates with a blend ofServiceNow integration expertise, Azure platform knowledge, and strong QA/testing capabilities who can ensure seamless integration delivery from development through production support.