Lead I - Lab Support

Client Job Title: Lab Technician

UST Job Title:  Lead I - Lab Support

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

The Opportunity:
UST is looking for a Lab Technician to provide technical leadership across Client validation environments. The role focuses on advanced lab operations, complex debugging, root cause analysis, engineering escalations, infrastructure readiness, and continuous improvement initiatives to ensure efficient and reliable validation operations.

Key Roles & Responsibilities:

• Lead complex lab operations, advanced debugging, root cause analysis, and engineering escalations across Client validation environments.
• Develop new recovery procedures and troubleshooting methodologies for issues where documented solutions are not available.
• Optimize lab workflows, operational processes, and support methodologies to improve efficiency and reliability.
• Coordinate technical activities with Client stakeholders, engineering teams, and cross-functional groups.
• Provide technical leadership and guidance to onsite lab operations teams.
• Support lab planning, infrastructure readiness, hardware qualification, and validation environment preparation.
• Manage hardware availability, inventory governance, asset tracking, and equipment lifecycle activities.
• Develop and maintain technical procedures, operational documentation, and best practice guidelines.
• Drive resolution of high-priority technical issues while ensuring timely escalation and closure.
• Lead continuous improvement initiatives focused on automation, process optimization, and operational excellence.
• Ensure compliance with operational KPIs, quality standards, and validation environment requirements.

Required Skills:

• Advanced Lab Operations and Data Center Support
• Hardware and Software Debugging
• Root Cause Analysis and Complex Issue Resolution
• Engineering Escalation Management
• Hardware Qualification and Validation Support
• Server, Storage, and Infrastructure Troubleshooting
• Recovery Procedure Development
• Inventory Governance and Asset Management
• Technical Leadership and Team Coordination
• Process Improvement and Operational Excellence
• Technical Documentation and Reporting

Desired Skills:

• Experience leading validation labs, engineering labs, or large-scale infrastructure environments.
• Strong knowledge of server hardware, firmware, BIOS, and hardware qualification processes.
• Experience developing troubleshooting methodologies and operational procedures.
• Ability to manage critical issues and coordinate with global engineering teams.
• Experience mentoring technical teams and driving best practices.
• Strong analytical, communication, and leadership skills.

Qualification:

Bachelor's degree or Master's degree in Computer Science, Information Technology, Electronics, Electrical Engineering, or a related field.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures