Lead Customer Service Representative - Best Friends Pet Hotel

 Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general  

  questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Qualifications & Job Functions

Requirements:

• Able to work evenings, weekends, and holidays

• 1-year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

The compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $16 to $17 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.