Planner Global Grade 09

Job Purpose

Responsible for all planning, coordinating and controlling of repair, service and maintenance jobs for a team of Service Artisans to comply with Original Equipment Manufacturer (OEM) e.g Caterpillar, Perkins etc. standards and customer requirements.

Key Outputs

• Planning, Scheduling, and monitoring job progress and work in progress (WIP) by using an appropriate planning system.

• Planning cost elements on service jobs (Labour, Parts and Bought outs).

• Achievement of maximum productivity and profitability.

• Apply warranty policies and procedures, including service warranty.

• Issuing or job instructions to and dispatching of artisans (briefing).

• Initiation and control of Bought Out requests.

• Follow up on parts, quotes and service reports.

• Assist with achievement of Key Performance Indicators (KPI’s).

• Assist with effective control of cost centre expenses and Work-in-Progress.

• Apply warranty policies and procedures, including warranty decisions and Service warranty investigations.

• Resolve internal and external customer queries.

Qualification, Experience and Competencies

• Grade 12

• Trade certificate (Diesel or Heavy Earthmoving Mechanic)

• Minimum 3 years relevant experience.

• Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)

• SAP knowledge advantageous.

• Good communication skills and customer relations.

• Must be a team player and be willing to work overtime.

• Problem solving skills and technical competence, rule orientation and mechanical reasoning.

• Verbal and written communication skills.

• Understanding the service work order process, attention to detail, teamwork.

• Business and financial acumen, influencing and negotiation skills.