Account Manager (Pop & Electronic)

About Laylo

The CRM powering iconic musicians and events

Tech description:

React / Nextjs, Graphql, Neo4j, Postgres

Job description:

**Laylo is the drop engine behind today’s biggest merch, ticket, and content launches.** Our platform unites next‑gen CRM, cross‑platform messaging, landing pages, and deep link tracking so artists, managers, labels, and partners can turn every release into a revenue moment.

We’re looking for a strategic and creative **Account Manager** to work with our VIP Pop & Electronic clients, with a deep understanding of fan engagement in the music and entertainment space. You’ll manage our most exciting clients — labels, artists, managers, and promoters — helping them run world-class campaigns that leverage Laylo’s tools to their full potential.

### **What you’ll do…**

* Be the primary point of contact for clients, offering strategic guidance, onboarding, training, and day-to-day support.
* Develop a deep understanding of clients' goals and build proactive campaign plans to drive fan engagement, growth, and ROI.
* Manage a substantial book of business and be responsible for churn, upselling, and expansion plans to meet monthly and quarterly targets.
* Partner with clients to ideate and deploy innovative drops — whether for teaser campaigns, giveaways, or presale signups.
* Collaborate cross-functionally with sales, product, and engineering to surface client feedback and influence platform enhancements.
* Maintain account health and growth plans in Hubspot, tracking upsell opportunities and engagement trends.

### **We’re excited about you if you…**

* Have 3+ years in account management, customer success, or client services — preferably at a tech company, management company, label, or agency.
* Are a strategic thinker who understands the funnel from fan acquisition to conversion.
* Understand the importance of both speed and quality, and the trade-offs of choosing one over the other.
* Are a strong communicator, highly organized, and able to manage multiple client relationships at once.
* Care about creators and want to build something meaningful. The tools we create will empower the next generation of entrepreneurs, and we take that responsibility seriously.

### **Bonus points if…**

* You’ve run music or entertainment campaigns — especially those tied to tours, streams, or other fan drops.
* You’ve built plans incorporating SMS, email, or IG DM automations — or synced data from tools like Shopify or Spotify for Artists.
* You’ve worked with Laylo — or a similar CRM or fan marketing platform.

### **Why Laylo?**

Our founders met while building competing consumer startups, joined **Y Combinator (S20)**, and have since raised capital from Eldridge, Sony, and other top‑tier investors. Today a team of 20, we power drops to **millions of fans** for names like Zach Bryan, Sabrina Carpenter, Outsidelands and thousands more.

We operate with clear written processes in Notion, a daily 30‑minute stand‑up, and a weekly all‑hands—keeping meetings lean so we can ship fast.

Join us and help build the future of entertainment marketing—one iconic drop at a time.