L2 Application Support

Job Description:

This position performs aLevel 2 (L2) Production Support role forFMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms, as well as other client's electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines.

Responsibilities

• Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments.
• Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution.
• Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity).
• Utilize tools such asGrafana,Splunk, and internal dashboards to monitor system health, investigate issues, and perform log analysis.
• Support, monitor, and configure scheduled jobs using Autosys and Cron.
• Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly Client Openview) / Sitescope.
• Execute software upgrades and releases, including post-deployment validation and health checks.
• Performnetwork troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients.
• Build tools and automate repetitive or manual support processes.
• Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence.

Requirements/Skills

• Operating Systems: Unix/Linux, Windows
• Strong analytical and troubleshooting skills with a problem-solving mindset
• Ability to multi-task and prioritize effectively in a fast-paced trading environment
• Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams
• Experience with scripting languages such as Python, Unix Shell, or Perl
• Understanding of external connectivity and basic networking concepts
• Strong Fixed Income knowledge, particularlyU.S. Treasuries, Repos, TIPS, and UST Futures
• Electronic trading support experience strongly preferred, ideally inFixed Income or multi-asset markets (FX, NDF, Futures)
• Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable
• Experience with Source Code Repositories (Git, Perforce, etc.) and software release management tools
• Knowledge of FIX protocol strongly preferred
• Experience with DB/SQL a plus
• Familiarity with JIRA Service Desk and ITIL-based processes desirable
• Basic server administration experience advantageous