L&D Program Specialist

Role Summary

The L&D Program Specialist will provide hands-on program, learning operations, and coordination support for enterprise capability-building initiatives. The role will support Create the Future learning activities, Ways of Working reinforcement, Power Skills, and related learning programs, enabling the Leadership Development team to maintain high-quality delivery while increasing focus on strategic 2027 priorities.

Key Responsibilities

• Coordinate end-to-end logistics and execution for enterprise learning and capability-building activities.
• Support Ways of Working sessions, reinforcement activities, Team Talks, and related participant resources.
• Coordinate Power Skills rollout activities and associated learning materials.
• Manage schedules, participant rosters, communications, changes, reminders, and follow-up.
• Support program enrollments, completion tracking, and reporting.
• Maintain program trackers, delivery calendars, status updates, and documentation.
• Coordinate learning materials, translation needs, facilitator resources, and version control.
• Partner with internal stakeholders to resolve participant and program delivery issues.
• Compile participation, completion, and delivery data for routine program reporting.
• Support vendor and external partner coordination as needed.
• Provide project support for broader learning optimization activities as priorities are confirmed.

Required Qualifications

• 5+ years of experience in learning and development, talent development, learning operations, or program management.
• Experience coordinating enterprise or large-scale learning programs with multiple stakeholders.
• Working knowledge of learning management systems and learning administration processes.
• Strong project management, organization, follow-through, and attention to detail.
• Ability to manage multiple workstreams, deadlines, and stakeholder requests simultaneously.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365 tools; experience with tracking and reporting tools preferred.

Preferred Qualifications

• Experience supporting global learning programs or geographically distributed audiences.
• Experience with SuccessFactors, Talent Hub, or comparable enterprise LMS platforms.
• Experience coordinating translated or multilingual learning materials.
• Experience supporting leadership development, capability-building, or behavior-change initiatives.
• Familiarity with vendor coordination and external learning partners.

Success Measures

• Reliable and timely execution of scheduled capability-building activities.
• Accurate participant, completion, and program tracking.
• Consistent stakeholder communication and issue resolution.
• Well-managed learning materials, logistics, and administrative processes.
• Reduced operational burden on the core Leadership Development team, creating capacity for strategic program and portfolio work.