German speaking Technical Support Analyst

Ready to grow your IT support career in an international company where your work really matters?

AtKOSTAL, you’ll join a global German company with a strong history of innovation in theautomotive and solar industries. As part of our growing Business Service Centre inSofia, you’ll help users solve technical issues, support daily operations, and gain valuable experience in a modern, collaborative environment.

Why this role is a great next step

• Hybrid working model – only 1–2 days per week in the office
• Work onreal technical challenges, not just repetitive tasks
• Grow your skills insupport, incident handling, escalation, and IT operations
• Be part of asupportive international team
• Help shape processes in a fast-growing service centre
• Enjoy amodern office in the heart of Sofia and a healthy work-life balance

What you’ll do

• Support users viaphone and ticketing systems
• Troubleshoot technical issues and provide timely solutions
• Manage and update support tickets accurately
• Monitor recurring issues and escalate when needed
• Help maintain service quality, KPIs, and SLAs
• Support major incidents and contribute to reporting
• Collaborate with teammates and help guide junior colleagues

What we’re looking for

• German and English at B2 level or higher
• At least2 years of experience inCustomer Support / Service Desk / Help Desk
• Good knowledge ofWindows, MS Office, VPN, antivirus, and internet applications
• Experience with tools likeServiceNow, JIRA, BMC Remedy, or similar is a plus
• A proactive, service-minded, and tech-curious personality
• Strong communication, problem-solving, and teamwork skills

Bring your language skills, technical mindset, and motivation to learn — and grow with us at KOSTAL.

Why KOSTAL

KOSTAL is afamily-owned German company with more than100 years of history and around20,000 employees worldwide. At our Sofia office, you’ll find the energy of a growing team, the stability of a global organization, and the chance to build a meaningful career.

• Flexible working model with the option to work remotely, while also connecting in person when needed — supporting a healthywork-life balance
• Modern, sustainable office in Sofia, withparking and secure bicycle storage
• Join asupportive, diverse, and highly skilled team where collaboration and knowledge-sharing are part of everyday work
• Enjoy the opportunity tomake a real impact by helping build new processes from the ground up and actively shaping BSC operations
• Be part of avalues-driven culture that isdown-to-earth, appreciative, inspiring, and innovative