L2/L3 Production Support Engineer - Azure (Cosmo DB & AKS)

🌍 About Keyrus

Keyrus is a global consulting and technology company focused onmaking data matter — truly matter — from a human perspective.

Founded in 1996, Keyrus operates in28+ countries across 5 continents, with more than3,300 people worldwide. Our strength comes from combining deep expertise inData & Analytics, AI, Digital, and Management Consulting with a strong understanding of business realities.

Data is never the goal in itself.
We use data toshape understanding, design meaningful experiences, and enable better, real-life decisions.

At Keyrus, we also believe companies have a responsibility beyond performance. Through ourFoundation and ESG initiatives, we actively contribute to sustainability, inclusion, and positive societal impact.

#OneTeamOneKeyrus

🎯 The Role

AtKeyrus, we are looking for aSenior Production Support / DevOps Engineer to support and operate enterprise Java-based platforms in close collaboration with development teams.
This role focuses onapplication reliability, cloud operations, and observability, ensuring stable, secure, and performant systems across Azure environments.

The position sits within the same delivery unit as Java developers, acting as a key link betweendevelopment, cloud, and operations.

📍Job location: Pune or Bangalore (Hybrid - 3 days per week in the office)
🕒Contract type: Permanent
🗓Target start date: April / May 2026
⏰Working hours: Full-time (40h/week), shifts switch betweenAPAC andGMT timezone

• APAC shift: 6:00 AM to 3:00 PM IST

• EMEA shift: 1:00 PM to 10:00 PM IST

• India General shift: 10:00 AM to 7:00 PM IST

💵Compensation: INR 20,00,000 – 42,00,000 per year

Note: All applications must be submitted in English.

💥 Your Impact

In this role, you will:

• Provideproduction support for business-critical applications, ensuring availability, performance, and reliability.

• Work closely withdevelopment teams to support application troubleshooting, includinglog analysis and root cause investigation.

• Support and monitorREST APIs and distributed application components.

• Operate and support applications deployed onAzure Kubernetes (AKS).

• Manage and support cloud services onMicrosoft Azure, including:

  • Azure Cosmos DB

  • Azure SQL Server

  • Azure Static Web Apps

  • Blob Storage

  • Static Web Apps

• SupportSnowflake environments for data access and operational troubleshooting.

• PerformUnix/Linux operational tasks and environment-level troubleshooting.

• Execute and supportDevOps processes, including deployments, releases, and environment validation.

• Implement and usemonitoring and observability practices to proactively identify incidents.

• Handle incidents, service requests, and changes usingServiceNow.

• Manage batch processing and scheduling activities usingControl-M.

• Maintain technical and operational documentation inConfluence.

• UseGitHub andAzure DevOps (ADO) for source control, pipelines, and collaboration.

• Collaborate within Agile delivery teams and contribute to continuous service improvement.

⚡ What Makes This Role Challenging

• You will work incomplex, evolving client environments

• You are expected to balancedelivery quality with pragmatism

• You will collaborate with diverse profiles across functions and cultures

• Autonomy increases with seniority — so does responsibility

👤 What We’re Looking For

Must-haves

• At least5 years of strong experience inProduction Support / DevOps roles within enterprise environments.

• Hands-on experience supporting applications, including troubleshooting andlog analysis.

• Experience withUnix/Linux systems is a good-to-have.

• Experience supportingAPIs and service-based architectures.

• Strong experience withMicrosoft Azure, including:

  • Kubernetes (AKS)

  • Azure Cosmos DB

  • Azure SQL Server

  • Azure Static Web Apps

  • Blob Storage

• Proficiency inSQL

• Experience with GitHub

• Good understanding ofDevOps practices and operational workflows.

• Experience withMonitoring and Observability tools, preferablyDynatrace.

• Experience withSnowflake is a good to have (available to upskill)

Nice-to-haves

• Java / Springboot knowledge

• Experience in consulting environments

• Exposure to international or multicultural projects

💰 How Our Salary Ranges Work

At Keyrus, salary ranges reflectdifferent levels of mastery and impact within the same role — not different job titles.

• Bottom of the range
  You meet the core requirements and will need ramp-up time and support.

• Middle of the range
  You are fully autonomous from Day 1 and deliver consistently.

• Top of the range
  You are a reference for the role, mentor others, and raise the bar for the team.

Final offers are based onexperience, autonomy, scope, and market context, and are discussed transparently during the process.

🎁 What We Offer

• Hybrid work model (3 days/week in office)

• 18 paid leaves + 9 public holidays

• ₹5L medical insurance +₹10L accident insurance

• Competitive fixed salary with EPF & statutory benefits

• International consulting exposure with Keyrus clients

• Discretionary Bonus Scheme 

• Referral Bonus Scheme

• Training & Development via KLX (Keyrus Learning Experience)

💙 Why Keyrus?

Joining Keyrus means joining:

• Amarket leader in Data Intelligence

• A company wherepeople, trust, and diversity are core values

• An environment that valuesownership, flexibility, and innovation

• A place where different backgrounds and perspectives are not just welcomed = they are essential

We believe diversity drives better thinking, stronger teams, and better outcomes.
Everyone belongs at Keyrus.

♿ Equal Opportunity Statement

We are committed to building an inclusive workplace and encourage applications from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or any other protected characteristic.