Agentic AI Lead

Location:

For Those Who Work At Home, Ohio

The Agentic AI Lead is responsible for identifying, designing, and deploying AI-powered agents that transform business workflows across the bank. This role sits at the intersection of business, technology, and risk—owning theend-to-end lifecycle of agent-driven use cases, from opportunity identification through production deployment and adoption.

The Agentic AI Lead partners closely with Product, Engineering, Risk, and Business leaders to embed AI agents into core processes (e.g., client onboarding, underwriting, sales enablement), driving measurable improvements in productivity, cycle time, and client experience.

Key Responsibilities

1. AI Use Case Identification & Strategy

• Identify and prioritize high-impact workflows for agentic AI automation across business domains (e.g., Commercial Banking, Credit, Operations)
• Define clearvalue cases (efficiency, revenue lift, risk reduction)
• Build and manage theAI agent roadmap aligned with domain strategy

2. Agent Design & Workflow Transformation

• DesignAI agents and multi-agent systems to automate and augment business processes
• Defineagent behaviors, decision logic, and escalation pathways (human-in-the-loop)
• Reimagine workflows to maximize autonomy while maintaining appropriate controls
• Partner with business leaders to redesign operating models around AI capabilities

3. Cross-Functional Delivery Leadership

• Collaborate withAI Engineering, Data Science, and Product teams to translate use cases into technical solutions
• Ensure alignment betweenbusiness requirements and technical implementation
• Guide prompt design, tool orchestration, and agent interaction models

4. Risk, Governance & Controls

• Define and implementguardrails for AI agents (accuracy thresholds, explainability, bias mitigation)
• Partner with Model Risk Management, Compliance, and Legal to ensure adherence to regulatory standards
• Establishhuman oversight models, auditability, and fallback procedures for AI-driven actions

5. Deployment, Adoption & Change Management

• Partner with Change Management Lead on providing advise/consultation on pilot programs and ways to scale adoption across the business
• Partner with domain team to drive behavior change to ensure effective integration of AI agents into daily workflows

6. Performance Measurement & Continuous Improvement

• Track and report onkey success metrics:
  • Productivity gains
  • Cycle time reduction
  • User adoption and satisfaction
  • Output quality and accuracy
• Continuously refine agents based on feedback, data, and evolving business needs

Required Qualifications

Experience

• 8–12+ years experience in banking, consulting, product, or digital transformation roles
• Experience leadingcross-functional initiatives involving business and technology teams
• Demonstrated track record and experience withAI/ML, GenAI, or automation technologies, preferably in enterprise settings

Preferred Qualifications

• Experience incommercial banking, credit, underwriting, or operations
• Familiarity withAI governance frameworks (model risk, responsible AI)
• Experience working inAgile / product operating models
• Background in consulting, digital transformation, or innovation roles

Core Skills

• Model selection & evaluation (fit-for-purpose)
• Prompt orchestration & workflow composition
• Experimentation design & performance tuning
• Reliability engineering (evals, guardrails, monitoring)
• Business problem framing for AI use cases
• Complexity management (avoid over-engineering)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please clickhere for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailingHR_Compliance@keybank.com.

 

 

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