Key Account Manager

Location: Riyadh, Saudi Arabia
Reports to: Head of Key Accounts
Department: Growth - Direct Salse Department - Key Account Management
Number of people Managed: 3
Communication and Working Relationships
Internal: All Department
External: Government, legal entities, and corporate stakeholders

Job Purpose

The Key Account Manager is responsible for nurturing and growing relationships with client’s most strategic clients. This role involves managing all aspects of the sales cycle, from identifying client needs to delivering tailored AV solutions, ensuring client satisfaction, and achieving revenue targets. By acting as the client’s trusted advisor, the Key Account Manager plays a vital role in building long-term partnerships and contributing to client’s market position and business growth.

Job Dimensions

Account Management & Sales Execution
Manage a portfolio of key clients and serve as the main point of contact.
Understand client business objectives and develop customized solutions in collaboration with pre-sales and product teams.
Meet or exceed sales targets and growth objectives within assigned accounts.
Prepare and deliver client presentations, proposals, and quotations.
Relationship Building & Retention
Establish and maintain long-term relationships with decision-makers and influencers.
Ensure client satisfaction through regular check-ins, reviews, and prompt issue resolution.
Identify opportunities for upselling, renewals, and solution expansion.
Cross-Functional Collaboration
Coordinate with internal teams, including logistics, finance, and technical support, to ensure smooth delivery and post-sale service.
Provide client feedback to improve solution offerings and service delivery.
Reporting & Forecasting
Maintain accurate sales records and pipeline updates in the CRM system.
Prepare forecasts and sales reports for leadership visibility.

Job Requirement

Bachelor’s degree in Business, Sales, Marketing, or a related field.
3–5 years of B2B sales experience, preferably in a key account or consultative selling role.
Postgraduate diploma or MBA.
Experience in the AV or electronics distribution sector.

Language Proficiency:

Fluent in Arabic and English.
Native Arabic speaker with strong written and verbal English communication.

Professional Certifications:

Sales or customer relationship training.
Key Account Management or Solution Selling certifications.

Competencies:

Technical Competencies
Core Competencies
Leadership Competencies
Client account planning
AV or IT solution knowledge
Proposal development and sales presentation
CRM usage (e.g., HubSpot, Salesforce)
Contract management basics
Client engagement and relationship management
Communication and negotiation
Initiative and results-driven mindset
Business acumen
Attention to detail
N/A – This is not a leadership role.