Visitor Management Representative

Summary

Job Description:

Visitor Management Representative 

Part-Time, Days 

The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuringtimely,accurate communication across the organization. 

The Visitor Management Representativeis responsible for providing exceptional customer service whilesupporting the hospital's physical security and visitor management program. This position serves as thefirst point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility.The Visitor Management Representative verifies visitoridentity, screens visitors accessing securedareas/units and ensures compliance with hospital security policies. The Visitor Management Representative will alsomonitor Security cameras for entry points into the facility as well as entrances to  

their designated unit of work. The Visitor Management Representative works with Security toidentifyhazards and potential security threats to the facility. In such instances, the Visitor ManagementRepresentative will ensure that prompt,appropriate, notifications are made to Security, the Clinical HouseSupervisor, Emergency Services, and/or any other intervening bodies as applicable. 

Job Description: 

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, andcompassionatemanner. 

• Provide excellent customer service whilemaintaining security awareness 

• Answer questions and provide directions throughout the hospital 

• Assist visitors with wayfinding and general hospital information. 

• Resolve routine visitor concerns and refer complex issues to Security or department leadership. 

• Maintain a calm,respectful and service-oriented environment for all visitors. 

• Enforce hospital visitation policiesin regard to patient units as well as the facility. 

• Verify visitor authorization for restricted nursing units. 

• Deny entry when visitorsfail to meet established security or visitation requirements. 

• Identify and report suspicious activity to Securityimmediately 

• Assist with after-hours visitor access procedures 

• Coordinate with Securityregarding visitor issues requiring intervention. 

• Communicate effectively with nursing unitsregarding visitation requests 

• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, andany other department. 

Job Requirements: 

• High School Diploma or Equivalent 

• One-Year related experience 

Benefits: 

• Health, Vision, Dental and Pet Insurance 

• Tuition Reimbursement up to $6,000 annually  

• Company paid Maternity and Paternity Leave  

• Bereavement Leave (includes pets)  

• PTO Sell Back Program  

• Compassionate Leave Sharing Program (PTO Donation) 

• Employee Support Fund, for employees in need of emergency financial support  

• Retirement with Company Match 

• Identity Theft Protection 

• 5 days of Paid Time Off available upon hire  

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is anEqual Employment Opportunity employer.