Sr. Specialist - F&A - I2C 4C

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models oragentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Credit & Collection Analyst

Credit Evaluation & Risk Management: Evaluate the creditworthiness of credit applications and risk-assess credit profiles to minimize bad debt exposure. Identify potential risks and implement preventive mitigation measures.

Queue & Order Management: Monitor and manage Finance Hold Queues. Review held advertisement bookings in accordance with Credit Operations guidelines, making commercial decisions to stop high-risk adverts or release low-risk ads to help hit revenue targets.

Account & Credit Administration: Oversee the credit assessment and account creation function. Prepare Trade Credit data for monitoring via credit bureau, manage customer reviews, and ensure appropriate financial securities are firmly in place.

Bureau & Agency Management: Manage external debt collection agency and legal providers. Manage agency accreditation initiation and risk assessment during agency onboarding. Manage incoming bureau risk alerts.

Credit Escalations & Business Case Preparation: Evaluate credit applications that fall outside standard underwriting criteria or fail to provide required security. Assess the commercial impact (e.g., potential revenue loss to competitors) and build comprehensive business cases for the Credit Committee, providing clear background, risk analysis, creditworthiness assessments, and a formal recommendation to approve or decline.

Recoveries & Payments: Execute recoveries administration tasks and ensure daily payments are accurately updated via the vendor portal.

Write-Off Commentary & Case Preparation: Review uncollectable debt returned by the third-party agency or deemed uncommercial for legal action. Synthesize account history to create formal, evidence-based write off commentaries and recommendations for senior management approval.

Credit Default Listing & Dispute Management: Execute the listing of payment defaults on customer credit reports via trade credit bureaus in compliance with regulatory guidelines. Actively manage and investigate formal disputes regarding default validity, directly interfacing with debtors or appointed third-party credit repair agencies representing them.

Customer Service & Compliance: Address internal and external customer queries promptly within agreed service level agreements (SLAs). Ensure strict adherence to the Group's Policies & Standards.

Financial Analysis & Agency Accreditation: Review and analyses company financial statements provided as part of the agency accreditation process to determine the company's financial stability, identifying potential risk factors to approve or decline accreditation

Admin Duties: Manual Payment Loading, Logged Cash review and raising refunds Your capability & experience

Credit Risk Expertise: Proven experience in risk assessing credit applications, evaluating financial creditworthiness, and structuring security requirements, land tile searches

Operations: Experience preferred but not essential, in managing prepayment hold queues.

Business Entity Knowledge; a good understanding of various legal entities (e.g., sole traders, trusts, and corporate structures) and how these structures impact liability, credit assessments, and documentation requirements. Bureau Uploads & Proactive Risk Monitoring: Manage the monthly upload of new customer data to the trade credit bureau for continuous credit monitoring. Systematically analyze incoming bureau risk alerts and changes in customer risk scores to take immediate, appropriate actions such as placing accounts on hold, restricting credit limits, or flagging them for high risk monitoring.

Vendor & Agency Management: Experience acting as the primary point of contact for third-party debt collection agencies and legal providers. Proven ability to manage the end-to-end bad debt referral process, resolve complex vendor inquiries, and provide clear, strategic instructions or approvals/settlements for escalated accounts

Commercial Risk Analysis & Committee Presentation: Proven experience structuring formal risk proposals, translating complex credit data into clear business cases, and risk recommendations to a Credit Committee or senior leadership.

Collaboration & Team Performance: Track record of working collaboratively within a team environment to improve overall business performance.

Learning Agility & Results Drive: Highly adaptable with a strong willingness to learn from experience and apply it to new situations. Ability to proactively manage goals, timelines, and deliverables.

Risk Documentation & Narrative Construction: Ability to "paint a clear picture" of an account's collection lifecycle. Proven capability to clearly demonstrate that all procedural collection steps have been exhausted, articulate insolvency scenarios (e.g., accounts with liquidators or administrators), and provide justifications for write-offs.

Credit Reporting & Conflict Resolution: knowledge of payment default criteria and credit reporting regulations. Proven experience in dispute management, with the capability to robustly defend valid default listings, file integrity, and confidently handle negotiations or pushbacks from professional credit repair companies. Financial Statement Analysis: Proven capability to read and interpret corporate financials, including balance sheets, profit and loss statements,. to gauge overall credit risk and financial health. • Vendor & Agency Management: Experience acting as the primary point of contact for third-party debt collection agencies and legal providers. Proven ability to manage the end-to-end bad debt referral process, resolve complex vendor inquiries, and provide clear, strategic instructions or approvals/settlements for escalated accounts

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Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact– Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.