Junior CS Representative (Order Processing) - Duration 1 month, renewable

The Junior Customer Service Representative is responsible for the accurate and timely processing of customer orders and providing basic order-related support to customers. The role ensures data accuracy, follows established procedures, and collaborates with internal teams to support smooth order fulfillment.

Key Responsibilities

• Process customer orders in the ERP system accurately and within agreed timelines.
• Validate order details, pricing, product codes, and delivery information.
• Send order confirmations and maintain order records.
• Respond to routine customer inquiries regarding order status, deliveries, and product availability.
• Monitor open orders and follow up on backorders or delivery issues.
• Escalate complex issues or customer complaints to senior team members.
• Maintain compliance with company policies, quality standards, and SOPs.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience in Customer Service, Administration, or Order Processing.
• Proficiency with Microsoft Office D365 and ESKER experience is a plus.
• Good communication skills and attention to detail.
• Fluent in FR, EN

Core Competencies

• Customer Focus
• Attention to Detail
• Organization & Planning
• Teamwork
• Learning Agility

You are interested by this short time mission ?

- Immediate availability requested.

- Location close to Geneva is a must.