Integration & Stability Programs Caseworker- 2025871

ROLE & RESPONSIBILITIES:

• Conduct initial intake to collect demographic data and assess program eligibility.
• Develop individualized service plans that reflect participant-identified goals and benchmarks.
• Provide ongoing case management support to address barriers to self-sufficiency, including but not limited to housing, employment, health care, education, and public benefits.
• Offer orientation and coaching related to community resources, transportation, U.S. systems, and cultural norms.
• Assist with coordination of appointments, referrals, and access to services.
• Serve as a cultural liaison and advocate for participants within the broader service landscape.
• Conduct regular participant check-ins via phone, virtual meetings, home visits, or in- office appointments. 
• Empower participants to take active roles in achieving their goals.
• Provide participants with resources and training as necessary to ensure appropriate services are completed.
• Refer participants to relevant resources and follow up to ensure successful linkage and service outcomes. 
• Establish and maintain partnerships with local service providers.
• Provide feedback, insight, and suggestions to further develop our internal systems and programs.
• Maintain accurate and up-to-date case files, documentation, and participant records.
• Keep all information updated in a secure database.
• Complete all required reports and data entry in a timely manner.
• Participate in monitoring, audits, and quality assurance activities.
• Monitor progress toward participant goals and conduct case closures when services are complete.
• Attend required trainings, staff meetings, and program reviews.
• Contribute to maintaining internal library of community organizations and agencies to make timely, appropriate referrals; outreach organizations to create partnerships as needed.
• Attend external community meetings and build relationships with community agencies.
• Collaborate with volunteers and interns, delegating appropriate tasks and providing guidance.
• Work closely with internal service teams and external service providers to ensure comprehensive service provision.
• Other related tasks as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World ReliefsCore Beliefs,Statement of Faith,Christian Identity andNational Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Experience working cross culturally and with preliterate and/or non-native English speakers
• Flexibility and desire to learn and serve others 
• Ability to read and write proficiently in English 
• Ability to work well as part of a team and with diverse groups of people 
• Intermediate computer knowledge, including MS Office and the ability to learn new programs (previous experience with databases desired) 
• Basic proficiency with phone, laptop, and standard office equipment functionality
• Up to 25% domestic travel only required 

PREFERRED QUALIFICATIONS:

• Proficiency in one or more common immigrant languages highly desirable
• Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally 
• Ability to evaluate and respond to crises 
• Ability to maintain professionalism, dependability, and excellent follow-through 
• Ability to prioritize tasks 
• Strong organizational skills and ability to maintain detailed, accurate records 
• Demonstrated ability to take initiative and problem-solve 
• Knowledge of state and federal benefits system preferred 
• Previous work experience with immigrants or refugees preferred