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Solution Advisor

WalkMe
🇯🇵 Japan
Hybrid
Manager or above
68 months ago
  • SAP
  • AI
  • CRM
  • Salesforce
  • Concur
  • SuccessFactors
68 months ago
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Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today’s overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Sales Engineer at WalkMe you will act as the conduit between sales and delivery to translate customers’ business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and exudes a passion for understanding their needs and expressing the value of WalkMe’s products and solutions in meeting those needs. Lastly, you will report to theSenior Director of Strategic Solutions & Presales. ゜リュヌションアドバむザヌ東京 - フルタむムWalkMe は、今日急速に進んでいるデゞタル䞖界においお、ビゞネスリヌダヌがテクノロゞ ヌの玄束を実珟できるようにするために、デゞタル・アダプション・プラットフォヌム DAPず呌ばれる革新的なサヌビスを確立したマヌケットリヌダヌです。WalkMe のガむ ダンス、゚ンゲヌゞメント、掞察力、および自動化により、埓業員はより効率的になり、経 営幹郚はデゞタル利甚状況をよりよく把握し、組織はデゞタルアセットの䟡倀を最倧限に掻 甚しおデゞタルトランスフォヌメヌションを促進したす。 WalkMe の゜リュヌションアドバむザヌずしお、セヌルスプロセスにおいお、技術面でお客様ずの察 話をリヌドし、お客様のビゞネスビゞョンず戊略を゜リュヌションに接続し、セヌルスずデ リバリヌの間を぀なぐ圹割を担っおいただきたす。お客様のニヌズを理解し、そのニヌズを 満たすために WalkMe の補品や゜リュヌションの䟡倀を衚珟するこずに泚力いただきたす。 Senior Director of Strategic Solutions & Presalesに報告しおいただきたす。

Description:

  • Support the Account Executive by taking a consultative role in the customers’ evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
  • Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
  • Communicating the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations.
  • Manage technical POC’s both onsite and offsite
  • Collaborate on and present custom product demonstrations to support the sales cycle
  • Aggregate feedback from customer meetings and be able to convey that to product management and Engineering
  • Speak at field events to both the technical and non-technical
  • Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed
    •  業務内容
  • すべおの技術的な質問ぞの回答、開発/蚭定の問題のトラブルシュヌティング、サポ ヌトおよび゚ンゞニアリングぞの゚スカレヌションの管理など、顧客の評䟡プロセ スにおけるコンサルティング的な圹割を担うこずで、アカりント・゚グれクティブ をサポヌトしたす
  • 様々な顧客チヌムず技術面で匷固な関係性を築き、信頌できるアドバむザヌずしお の圹割を果たしたす
  • 電話、プレれンテヌション、ラむブ/オンラむンの補品デモなど、様々な媒䜓を通じ お WalkMe 補品の䟡倀を䌝えたす
  • オンサむトおよびオフサむトでの技術的な POC 管理を行いたす
  • セヌルスサむクルをサポヌトするため、カスタムデモンストレヌションを協力しな がら䜜成し、プレれンテヌションを行いたす
  • 顧客ミヌティングからのフィヌドバックを集玄し、それをプロダクトマネヌゞャヌ や゚ンゞニアリングに䌝えたす
  • フィヌルドむベントで技術者ず非技術者の䞡方に察し察応したす
  • 必芁に応じお、ブログを曞いたり、りェビナヌでデモを行ったり、商品知識を広めるこずで、マヌケティングに協力したす

Requirements:

  • Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, sales engineer, functional / technical consultant.
  • Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
  • Experience work with CRM systems, notably SFDC.
  • Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
  • A deep understanding of enterprise technologies and business context.
  • Fluency in Japanese and business level English
  • Must be in the office 3 times in a week.
    •  人材芁件
  • 䌁業顧客ずの SaaS 営業経隓が 5 幎以䞊あるこず技術的なプリセヌルス、セヌルス ゚ンゞニア、機胜的/技術的なコンサルタントなど
  • 耇雑な技術情報を調べ、解釈し、様々な技術レベルの聎衆に明確に䌝えるこずがで きるこず
  • SaaS系アプリケヌション・サヌビスSalesforce/Concur/Successfactors/ServiceNOWなどの海倖SaaS及び、サむボりズ/楜々粟算などの日系SaaSサヌビスを取り扱ったり䜿甚した経隓
  • ゚ンゞニアから C レベルの゚グれクティブたで、あらゆるレベルの顧客向けにデモ 環境を構築し、プレれンテヌションした経隓
  • 䌁業のテクノロゞヌずビゞネスコンテキストを深く理解しおいるこず。
  • 流暢な日本語ずビゞネスレベルの英語
  • 週3回出瀟可胜なこず
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Solution Advisor · WalkMe

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