Senior Manager, Business Operations

What You'll Be Doing

• Own the end-to-end contracts process (MSAs, SOWs, NDAs, vendor agreements)
• Partner with external legal counsel to review and negotiate agreements
• Maintain contract repository and ensure compliance with terms
• Identify and apply for relevant government grants and funding programs across North America (SR&ED, IRAP, etc)
• Manage application processes, reporting requirements, and compliance
• Support client onboarding and ongoing operational coordination
• Act as a bridge between internal teams and clients on operational matters
• Improve client-facing processes, documentation, and communication workflows
• Support day-to-day financial operations including invoicing, collections, and expense tracking
• Partner with leadership on budgeting, forecasting, and financial reporting
• Improve financial processes, tools, and visibility into business performance
• Own internal software stack (licenses, access, cost optimization) including but not limited to: Google Workspace, Slack, Atlassian, AWS, GitHub, PagerDuty, Postman, Figma, Miro, Claude, etc.
• Manage employee onboarding/offboarding from a systems and access perspective
• Oversee device procurement, setup, and tracking across the team
• Support and enforce security best practices across the organization
• Manage access controls, data security protocols, and internal policies
• Support ongoing compliance initiatives (e.g., ISO, SOC2, internal policies)
• Ensure operational efficiency across global teams
• Ensure strategic alignment across all business lines

What You Bring

• 5+ years of hands on experience in business operations
• A university degree in business administration, management, commerce, or other relevant discipline
• Prior experience in a startup, consulting firm, or high-growth tech environment
• Proven experience with contracts and legal coordination
• Strong financial experience and understanding
• Ability to quickly adapt and context-shift across business lines
• A resourceful and proactive approach to business operations
• Extremely strong communication skills, both written and verbal

Nice to Have

• Prior experience with Government Grants and funding initiatives
• Familiarity with compliance frameworks (ISO, SOC2, etc.) and compliance tools (Vanta, Scrut, etc.)
• Exposure to financial tools (Ramp, Quickbooks, etc.)
• Post-secondary business degree