Merchant Operations Manager
PayJoy
🇮🇩 Indonesia
Hybrid
Manager or above
2 weeks ago
- point of sale
- Machine Learning
- AI
- Health insurance
2 weeks ago
The Merchant Operations Manager is responsible for leading a high-performance, highly skilled operations team — including field marketing agencies and field promoter teams — that guides merchant clients through our processes, products, and promoter deployment. This role manages strategic interactions and administrative, technological, and logistical operations, executing a demand generation strategy built around placing the right promoters with the right merchants, to foster successful partnerships, drive customer engagement, and boost sales growth; overseeing merchant, clerk, and
Responsibilities
- Lead the regional demand-generation strategy centered on promoter deployment, driving brand awareness and sales performance across merchant partners.
- Serve as the main liaison for the Merchant Operations team, with a core focus on ensuring each merchant has the right promoters in place to lift sales and productivity.
- Oversee the onboarding of new merchants and the sourcing/onboarding of suitable promoters, maintaining an accurate, continuously updated partner and promoter database.
- Act as the interface between merchants, promoter/field marketing teams, and internal stakeholders to build action plans and mobilize resources against agreed business goals.
- Coordinate and assign promoter personnel to each commercial partner, designing contract and scalability models, and monitoring/evaluating promoter effectiveness.
- Establish measurable performance targets for promoter and field marketing teams; run regular reviews to track progress and adjust deployment to boost merchant performance.
- Lead the design and continuous improvement of operational processes spanning merchant administration and promoter deployment, to raise efficiency and partner experience.
- Ensure accuracy and consistency of merchant and promoter administrative data — references, pricing, user data, personnel records — across company systems.
- Manage timely commission payments, incentives, and promotions for both merchants and promoters, in close collaboration with Accounting and Finance.
- Oversee relationships with field marketing agencies supplying promoters, ensuring adherence to brand and operational standards, and coaching them to improve execution.
- Analyze sales and promoter-performance data to identify trends and improvement areas, converting insights into action plans that lift merchant productivity.
- Provide regular performance reporting (ROI, campaign effectiveness, recommendations) and partner with senior marketing, sales, and finance leaders to align initiatives with overall business objectives.
- Monitor market and competitor trends, and work with the fraud team to train field personnel and curb fraud, protecting healthy, sustainable growth.
Requirements
- Bachelor's degree in Economics, Management, Finance, or a related field.
- 3-5 years of relevant experience in finance or operations, in consumer finance, technology, mobile products, or consulting industry, in a high-growth tech startup environment or a highly intrapreneurial role.
- Analytical skills with data-driven approach.
- Self-driven and results-driven, willing to work in a dynamic, high-change environment.
- Excellent oral and written communication skills with ability to present in person and in writing to non-expert audiences
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered Lunch
Merchant Operations Manager · PayJoy