Key Account Manager (FMCG)

Key Responsibilities

1. Key Account Management ● Manage and maintain strong relationships with assigned Modern Trade and Local Key Account customers.● Serve as the primary point of contact for customers, ensuring timely resolution of inquiries and issues.● Conduct regular business reviews to understand customer needs and identify growth opportunities. 2. Sales & Business Growth ● Develop and execute account plans to achieve sales targets and business objectives.● Identify opportunities to grow sales, improve product distribution, and expand the customer portfolio.● Monitor sales performance and recommend actions to improve revenue and profitability. 3. Customer Collaboration ● Work closely with customers on promotions, product launches, pricing, and merchandising initiatives.● Negotiate commercial terms and ensure successful execution of agreed business plans.● Build long-term partnerships to enhance customer satisfaction and loyalty. 4. Cross-Functional Coordination ● Collaborate with Sales Operations, Supply Chain, Finance, Marketing, and Operations teams to ensure seamless execution of customer requirements.● Coordinate demand forecasts, order fulfilment, and inventory planning to support customer needs.● Resolve operational issues affecting customer service levels. 5. Performance Monitoring & Reporting ● Track account performance, sales trends, and key business metrics.● Prepare regular sales reports, forecasts, and business reviews for management.● Monitor customer KPIs and recommend improvements to drive account performance.  6. Market & Competitive Insights ● Monitor market trends, competitor activities, and customer feedback. ● Identify new business opportunities and recommend strategies to strengthen market presence.● Share market insights to support commercial planning and decision-making 

Requirements

●Minimum 4 years of experience inkey account management, strategy & operations, or a similar role within theFMCG or related industry.● Existing networks and strong working relationships with Modern Trade, Local Key Account, Cash & Carry and Wholesaler buyers are highly desirable.● Proven ability to manage cross-functional portfolios with P&L impact● Strong capability in KPI decomposition, roadmap planning, and stakeholder influence● Excellent structured communication and problem-solving skills● Bachelor’s degree in Business, Management, Engineering, or a related field (or equivalent relevant experience)●Strong in strategic thinking with strong execution capability, stakeholder management and influence without authority, structured, data-driven decision-making, Bias for action in ambiguous and fast-paced environments.● Proficiency in English and Bahasa Melayu