Customer Onboarding Specialist w/ French

Lodgify

🇪🇸 Spain

Remote

12 months ago

Health insurance

12 months ago

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⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
⭐ About the roleTo continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

⭐ What makes you a great fit?

1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software
You have Native/Near native level of English and French. Any other European languages would be an asset.
Experience negotiating and handling commercial conversations with customers in a consultative manner
Ability to manage multiple accounts at the same time
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organization skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Experience in the vacation rental software industry is preferred

Why you’ll love us:You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you?

🏠Remote Flexibility: The freedom to work from home.

🌴Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

🛡️Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

💸Tax-Free Savings: Increase your take-home pay by usingFlexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

🖥️Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸Language Learning: Free Spanish classes.

🤑Referral Program: Cash rewards for bringing in new talent.

✈️Annual Offsite: We bring the whole team together inBarcelona once a year for an unforgettable company offsite!

🎯Dynamic Hub:A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

So, what are you waiting for? Apply now!All applications and CVs must be submitted in English 😉

Customer Onboarding Specialist w/ French · Lodgify

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