Senior Account Executive

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

Job Brief

We are seeking a driven and commercially minded Senior Accounts Executive to manage and grow a portfolio of client accounts while actively driving new business acquisition.

In this role, you will operate as both a hunter and farmer — responsible for identifying and closing new opportunities, as well as deepening relationships with existing clients to maximise lifetime value. You will serve as a trusted advisor to clients, ensuring solutions delivered align with their business goals while uncovering opportunities for expansion.

This role requires a strong balance of sales acumen, relationship management, and operational discipline, with the ability to manage multiple stakeholders and drive revenue growth in a structured, process-driven environment.

What You'll Do

Business Development

• Identify, prospect, and acquire new clients to expand the company’s customer base

• Manage the full sales cycle from lead generation to closing

• Develop and execute strategies to penetrate new accounts and market segments

• Collaborate with internal teams to develop compelling proposals and solutions

Revenue & Performance Management

• Own revenue targets for both new business and existing accounts

• Track, analyse, and forecast sales performance and account metrics

• Use data insights to refine strategies and improve conversion and retention rates

Account Growth & Client Management

• Own and manage a portfolio of key client accounts, building strong, long-term relationships with decision-makers

• Act as the primary point of contact, ensuring high levels of client satisfaction and retention

• Proactively identify client needs and recommend tailored solutions to support their evolving business objectives

• Drive account expansion through cross-sell and upsell opportunities

Operational Excellence

• Coordinate the successful delivery of solutions in alignment with client expectations and internal capabilities

• Ensure structured account management processes are followed, including CRM updates, pipeline tracking, and reporting

• Communicate clearly on project status, risks, and opportunities to both internal and external stakeholders

• Continuously identify areas to improve client experience and internal workflows

What We Seek

• Diploma or Degree in Business Administration or a related field

• 3–6 years of experience in Sales, Account Management, or a similar client-facing role

• Proven track record in both new business acquisition and account growth

• Strong commercial acumen with the ability to identify and close revenue opportunities

• Experience managing full sales cycles and handling client negotiations

• Strong analytical skills with proficiency in CRM tools and Excel

• Highly organised with a structured, process-driven approach to managing pipelines and accounts

• Excellent communication and stakeholder management skills, with the ability to influence and build trust at multiple levels

• Self-driven, resilient, and comfortable operating in a fast-paced, target-driven environment

Preferred

• Experience in logistics / tech-enabled platforms / marketplaces

• Exposure to B2B sales environments with mid-to-large clients

• Ability to mentor junior team members or contribute to process improvements