NRS Pay Support

What we need:

• Provide Support to potential clients.
• Stay up to date with systems and products information, changes, and updates in the market.
• Support sales organization, retailers and NRS product line.
• Address and answer banking questions
• Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
• Follow standard processes and procedures.
• Understand the value of our products and the needs of our retailers and their profiles inside and out
• Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
• Coordinate with multiple departments related to the systems such as Tech Support if needed
• Ability to keep internal reports up to date (if needed)
• Technical Support background

What we offer:

•         High School Diploma
•         85% of English Proficiency
•         Microsoft Software proficiency
•         Customer Service Experience
•         Previous experience in ticketing, inquiries or tracking systems
•         Excellent communication skills (written and spoken)
•         Job stability (at previous jobs)
•         Problem – solving skills and the ability to think under pressure.
•         Patient, helpful, empathetic, good listener & professional
•         Attention to details
•         Goals and people oriented