Service Director (Residential)

The Service Director is responsible for directing building maintenance operations and maintaining the buildings’ mechanical systems according to CIM Group’s operating and safety standards.

ESSENTIAL FUNCTIONS:

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance assistants or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team’s efforts in completing each building’s preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer/dryers, and others as directed by the Property Manager.
• Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes.
• Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order.
• Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders.
• Control inventory of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to:
• Doors re-key, hang, paint and replace door and test door closings
• Attach window blinds, hang furniture
• Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models in order to assist residents as required.
• HVAC replace filters, wet vacuum condensation pans, verify thermostat settings and know how to operate the unit in order to assist residents as required.
• Plumbing snake and clear blockages up to 25 feet
• Replace electrical sockets, switches, bulbs and check breakers
• Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring
• Walls repair drywall, mud, tape and paint or wallpaper as required
• Ceiling repair drywall, mud, tape and paint
• Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms.

NON-ESSENTIAL FUNCTIONS:

• Manage third party vendors (as required) who maintain access equipment (elevators/ escalators), central plant and other building equipment.
• May be required to work weekends or after normal work hours.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• The incumbent will supervise temporary contracted labor and other vendors as required by responsibilities.
• Supervise the job duties of the maintenance assistants.
• Set performance goals for each member of the team and review their performance on an ongoing basis.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor's Degree, preferred.
• 8 years’ experience in high-end client service environment preferably in a hospitality related field.
• Understanding of basic building mechanical systems.
• Understanding of cleaning processes.
• Ability to travel within the United States.
• Valid Driver license.
• Spanish speaking skills preferred but not required.
• Ability to carry up to 20lbs.
• OSHA certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Deadline driven and ability to manage multiple tasks.
• Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
• Ability to apply common-sense understanding to carry out instructions.
• Ability to solve practical problems.

PERFORMANCE METRICS:

• Accuracy in work product.
• Timeliness in completion of work product.
• Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent. 

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!