Front Desk Monitor

Position: Front Desk Monitor

TheFront Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

New Hope Shelter is a program that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browserhttps://www.voa-gny.org/dv

Minimum Qualifications:

• High school diploma or GED preferred. 
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. 
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certificationsthat are requiredwithin 90 days of hire –VOA will cover the cost:

• CPR/First Aid
• Narcan
• Fire & Emergency Drill Conductor (F-07)

Candidates with related experience with domestic violence preferred.

Front Desk Monitor Principal Responsibilities:

1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
2. Ensure that all clients sign in and out as required.
3. Route mail and deliveries as required.
4. Handle or assist in crisis intervention.
5. Follow assigned procedures in emergency situations.
6. Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including aPaid Birthday Holiday

And much more!