Case Manager/CCC- Victory I

Position: Case Manager/Client Care Coordinator

TheCase Manager/Client Care Coordinatoris a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browserhttps://www.voa-gny.org/dv

Minimum Qualifications:

• Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Candidates with related experience with domestic violence preferred.

Case Manager/Client Care Coordinator Principal Responsibilities:

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs. 
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.  
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
• Provide aftercare to assigned clients who have been placed/discharged from the facility.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off,including aPaid Birthday Holiday

And much more!