Associate Cybersecurity

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

You’ll be part of our Global Technical Support group

The technical support organization is a global team obsessed with providing excellent support to LevelBlue valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions for our customers’ needs.

Job Summary 
Roles & Responsibilities

Selected Candidate would be responsible for providing support for 
Cybersecurity Team that includes several standard and custom offer 
customers. As part of the Global Cybersecurity Ops Team he/she would be 
responsible for supporting Global security centre operations Tier 2 role which 
includes incident and change management on security products and 
services that includes but not limited to Palo Alto, Cisco, Fortinet, checkpoint, 
Juniper and Zscaler. This job requires Flexibility of working in 24/7 rotational 
shifts. This job requires Flexibility of working in 24/7 rotational shifts. 

You’ll be part of our Global Technical Support group 
The technical support organization is a global team obsessed with providing 
excellent support to Global Commercial Customers, as well as partners and 
internal stakeholders. Our services include acting as the technical focal point 
for customers, investigating and analyzing complex technical scenarios and 
providing innovative solutions for our customers’ needs. 

In this position you will: 
Handle incoming support cases and calls of existing and new customers 
under defined SLO’s 
Find creative, out of the box solutions to unique problems 
Collaborate with Next Tier support, Vendor TAC, Product etc. to investigate 
and solve technical product issues 
Work closely with the company’s Customer success and Sales teams, as 
well as our global customers across multiple territories and regions 
Maintain a list of known issues, workarounds, and planned fixes in order to 
contribute to our ever-growing knowledge base 
 

We are looking for: 
Minimum 0 to 1 year of experience in networking / security domain with 
exposure to Cloud Security Products. 
Would be an advantage if the candidate has experience on Firewalls such 
as – Palo Alto, Checkpoint, Cisco ASA, Fortinet, Juniper, Zscaler, Palo Alto 
SWG/SRA /Prisma Access etc. 
Would be an advantage if the candidate has some certification like CCNA 
or basic networking or network security vendor certification. 
Good communication skills with positive attitude, willingness to learn new 
technology platforms 

Additional Preferred Qualifications: 
Any B.E / B Tech. Degree with relevant branch or experience. 
Should be willing to work in 24/7 rotational shifts

This role is open to candidates legally authorized to work in India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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