Senior Relocation Consultant

Senior Relocation Consultant

Hong Kong | Hybrid | Destination Services

One Team. One Purpose. One Global Impact.

Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE

Your Impact Starts Here

As aSenior Relocation Consultant (SRC) you are responsible for coordinating the delivery of local destination service programs based on Sirva Relocation clients’ policies and benefits. You will act as the primary point of coordination and accountability to internal Sirva Consultants and transferring assignees while maintaining the highest levels of customer service.  This includes managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for Sirva Relocation.

In this role, you will:

• Manage and coordinate the end-to-end relocation process for assigned employees and their families, from pre-decision trips through arrival, settling-in support, and repatriation, in accordance with client allocations. Services may include preview trips, home search, school search, settling-in assistance, and repatriation support.
• Process and maintain all relocation-related documentation received from clients, ensuring accurate and up-to-date electronic and physical records.
• Engage promptly with internal consultants, third-party providers, and assignees while meeting established Key Performance Indicators (KPIs).
• Collaborate closely with internal teams and departments to deliver a seamless and positive relocation experience for assignees.
• Maintain current knowledge of local and expatriate-related matters, including housing, international schools, healthcare, transportation, recreational facilities, grocery services, domestic assistance, and expatriate communities.
• Manage and regularly update relocation reference materials and Welcome Kits, ensuring destination information remains accurate, relevant, and beneficial to assignees.
• Build and maintain strong relationships with international schools, staying informed about enrolment availability, curriculum offerings, and school developments through regular engagement and participation in school events.
• Provide guidance to assignees and internal consultants on relocation-related matters, manage policy exceptions where applicable, and communicate proactively with client HR representatives regarding assignee issues, solutions, recommendations, and status updates.
• Work according to the requirements of the Company Quality System.
• Identify, escalate, and report actual or potential issues, risks, and non-compliant practices to management for appropriate resolution and continuous improvement.
• Maintain the Relocation Database –SMARTS / Service Engine.
• Manage the third-party providers like field consultants, car rental companies etc and liaise with them in co-ordination of the destination service program for the transferring assignee and family member(s), where applicable.
• Provide leadership, mentorship, and ongoing support to team members, ensuring client and contractor matters are managed efficiently, professionally, and in a cost-effective manner.
• Coordinate, facilitate, and deliver training on SMARTS and Service Engine systems, ensuring team members are equipped with the knowledge and skills required to perform their roles effectively.
• Support business development and client relationship initiatives by participating in client and prospective client meetings, presentations, and site visits as required.

GROW WITH INTENTION

What You’ll Bring

• 5-7 years of experience in real estate, relocation or a related industry.
• Strong communication and interpersonal skills. International living or cross-cultural experience is highly desirable.
• Fluent in English, with proficiency in one or more additional languages preferred.
• Proven customer service expertise, with a strong ability to build and maintain relationships. Experience in project coordination and service partner/vendor management is essential.
• A proactive team player who demonstrates initiative, ownership, and a results-driven approach.
• Proficient in Microsoft Office applications, including Excel, Word, and Access, with strong overall computer literacy.

LIVE THE SIRVA LIFE

Belong at Sirva

At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.

Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.

Join us and help shape the future of global mobility.

How We Support You to Grow

Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally.

Benefits include:

Hybrid working                                                Core Flex Hours

Health & wellbeing programmes                     Learning & career development

Financial rewards                                            Global career opportunities

Ready to Move Forward?

If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.