Reservation Sales Representative - Part Time Seasonal - San Diego Zoo Wildlife Alliance

HOW YOU WILL IMPACT OUR MISSION
The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor.

WHAT YOU WILL DO

• Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
• Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
  
  

WHAT WE ARE LOOKING FOR

JOB EXPERIENCE

• Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
• Bilingual Spanish language skills preferred. 
  
  

EDUCATION AND CERTIFICATIONS

• High School Diploma Required
  
  

SKILLS AND KNOWLEDGE

• Able to operate moderately complex computer software programs.
• Must have basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to handle multiple tasks in an efficient manner.