HR Systems and Services Coordinator

The HR Systems and Services Coordinator provides administrative and audit support across payroll processing, and both HRIS and benefits administration. This role assists with bi-weekly payroll audits and data entry, provides administrative support to HRIS on assigned system tasks and projects, supports the Benefits team with administrative tasks such as billing, vendor audits, and claims review, and monitors shared HR inboxes to respond to route incoming inquiries. The position works under the direction of Benefits, Payroll and HRIS stakeholders to help ensure accurate data, timely processing, and consistent support across HR operations.

Essential Responsibilities:

• Perform recurring pre- and post-payroll audits for bi-weekly payroll processing, including earnings, deductions, taxes, and exception reporting.
• Review payroll-related reports for accuracy and completeness, identify discrepancies, and escalate for resolution to support timely payroll processing.
• Research payroll-related inquiries and discrepancies by reviewing system data, transaction history, and supporting documentation, escalating as needed.
• Assist with gathering documentation and records to support internal and external audits.
• Provide administrative support to HRIS on system maintenance tasks, data entry, and assigned HRIS projects.
• Assist with routine HRIS data entry and employee record updates as directed.
• Support HRIS testing and system projects by completing assigned tasks and documenting results as directed.
• Assist with generating and distributing standard reports as requested.
• Help maintain audit logs, issue trackers, and process documentation to support Benefits, HRIS, and payroll operations.
• Assist with monthly benefits billing reconciliation.
• Support benefits vendor audits, including review of eligibility and enrollment data.
• Review weekly benefits claims reports for accuracy and escalate discrepancies to the Benefits team.
• Monitor shared HR, Payroll, and/or Benefits inboxes, responding to routine inquiries and routing more complex requests to the appropriate team member.
• Support special projects that improve HR processes, reporting, and operational efficiency, as assigned.
• Perform other related duties as required.

Education and Experience:

• 0-2 years of experience in Human Resources, Payroll, HRIS, Benefits, or a related administrative support role preferred.
• Exposure to Dayforce, Workday, ADP, UKG, or a similar HR/payroll system preferred.
• Basic to intermediate Microsoft Excel skills, including formulas, lookups, and report formatting.
• Strong attention to detail and accuracy, particularly with data entry and audit review.
• Ability to manage recurring deadlines and multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively, both written and orally, with employees, HR partners, Payroll, Benefits, and leadership.
• Ability to handle confidential information with discretion and professionalism.

Knowledge, Skills, and Abilities:

• Operates in a professional and/or business casual office environment.
• Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones.
• Evening and weekend work may be required as job duties demand.
• Ability to fluently read, write, understand and communicate in English.
• Ability to lift up to 15 pounds 
• Must be able to adhere to process protocol
• Strong work ethics of integrity and honesty striving for excellence in all activities employing accompanying communication.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and is subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.