Loss Prevention Officer

JOB PURPOSE: To ensure the safety and tranquil stay of hotel Guests and Associates, and ensure the policies and procedures of the hotel are maintained in a safe and secure environment. 

ESSENTIAL JOB FUNCTIONS:

• Performs security patrols and monitoring of the following areas of the property: restaurants, public areas, banquet and meeting space, guest floors, Associate entrance, parking areas, guest floors, office back of the house areas, and hotel exteriors.
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to emergency incidents and security requests.
• Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to leadership.

• Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area.
• Ensures the safety of our guest, associates, and hotel property always.

• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.

• Performs all necessary administrative requirements of the Loss Prevention Department, this includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information.

• Creates and always maintains the highest standards of security, being professional in attitude, appearance, and application.
• Monitor associates entering and leaving the hotel and collects all package passes and inspects parcels taken from the hotel.
• Monitors the back entrance and receiving dock.
• Checks all personnel entering and provides information and direction upon proper identification of all job applicants, salesmen, etc.  Notifies the department head involved for permission for non-staff personnel to enter the premises.

• Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head.

• Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO

• Card system, etc.)  are kept clean and in good working condition.

• Administers the hotel Lost and Found program.
• Maintains a continual line of communication with the Director of Loss Prevention.

• Understand all emergency procedures, and radio codes.

• Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager.

QUALIFICATIONS:

• One-year experience in a similar Loss Prevention role preferred.
• Experience in Loss Prevention in an upscale hospitality establishment preferred. 
• Ability to become CPR and basic first aid certified.
• Good verbal/written communication skills with an ability to utilizing Microsoft Office, email and be computer proficient.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including day, evening, weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift. 
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, SALTO, Key control System, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.