In Room Dining | Order Taker

JOB PURPOSE: The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience an upscale in-room meal and/or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries; calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

ESSENTIAL JOB FUNCTIONS:

• Complete knowledge of service time, menu and specials

• Responsible for answering the phone in a timely manner.

• Take orders for guests.

• Must follow prepared scenario to encourage upselling.

• Give the approximate time of delivery for the order.

• Prepare payment of checks.

• Knowledge of food menu and wine list.

• Know and adhere to all liability laws.

• Printing of reports at the end of the shift and banking out.

• Complete other duties assigned.

• Attend all designated staff meetings and training sessions.

QUALIFICATIONS:

• Previous food and beverage experience in hotel preferred

• Room Service experience is preferred

• Must be able to work a flexible schedule, including weekends, holidays and overnight shifts

• Must be able to lift at least 30lbs
• Candidate should possess excellent communication skills

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.

• Stand or walk for an extended period or for an entire work shift. 

• Requires repetitive motion.
• May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Micros terminal, printer, phone, computer, Open Table.