Spa Desk Agent | Part-Time

Spa Front Desk Agent 

Overview: 

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue. 

Responsibilities: 

Greet and welcome all guests coming into the Spa. 

Handle all the billing and point-of-sale functions for spa services and retail sales. 

Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments. 

Assist with scheduled retail inventory. 

Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail. 

Provide personal attention and ensure a pleasant visit for each guest. 

Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort. 

Attend all required department training and meetings. 

Perform any other duties required by management. 

Qualifications: 

Ability to stand for the entire scheduled shift. 

Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays. 

Must be passionate about providing warm, engaging, and personalized service. 

Must meet standards of appearance and always maintain a high level of personal hygiene. 

Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.