Director of Loss Prevention

The Director of Loss Prevention is responsible for the daily operations of the Loss Prevention Department, directing and overseeing the day-to-day functions that protect hotel guests, associates, and property. This role monitors and drives compliance with all Omni Hotels & Resorts Life Safety Programs, training, and SOP directives, working closely with the Executive Committee to uphold the highest standards of safety and security from the resort’s pre-opening phase onward.

Essential Functions

• Monitor and drive appropriate compliance levels of all Omni Hotels & Resorts’ Life Safety Programs, training, and SOP directives.
• Plan, evaluate, organize, recruit, train, and direct the activities of the Loss Prevention Agents, Supervisor, and Manager.
• Review all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
• Report all observed hotel property deficiencies and safety hazards.
• Ensure thorough and complete investigation of all incidents incurred by guests and associates (e.g., losses, thefts, accidents).
• Maintain surveillance procedures throughout the property.
• Ensure that all phases of the key control program are maintained, and that any discrepancies noted are thoroughly investigated and reported to the Director of Rooms.
• Monitor all traffic in the lobby, restaurant, restrooms, parking area, bars, and back-of-house areas.
• Ensure that all hotel service levels are maintained, providing assistance when necessary.
• Act as the hotel representative when resolving guest problems and concerns, ensuring that all details of guest situations are documented and communicated to appropriate department personnel.
• Administer corrective action with associates when necessary.
• Ensure follow-up communication and appropriate documentation with the necessary departments so that hotel property deficiencies and safety hazards are resolved.
• Ensure that all security equipment (uniforms, push-to-talk radios, cameras) is kept in good working condition.
• Set priorities for the Loss Prevention team and provide feedback that enhances performance.
• Conduct a monthly department meeting.
• Periodically inspect the exterior of the building.
• Maintain a continual line of communication with the Executive Committee.
• Conduct Annual and New Hire OSHA Training.
• Conduct a monthly Safety Committee meeting and follow up on any issues.
• Coordinate associate locker inspections and bag checks.
• Monitor First Aid kits throughout the hotel.
• Complete Moments of Service checklists monthly.
• Distribute the Daily Hotel Incident/Accident Log to the Executive Committee.
• Conduct a semi-annual hotel fire drill.
• Ensure monthly fire extinguisher inspections.
• Conduct ongoing Security Department training.
• Maintain a thorough understanding of all emergency procedures.

Minimum Requirements

• Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
• Minimum of four years of Loss Prevention/Security Management experience in a hotel or related industry; Director-level experience preferred.
• College degree preferred.
• Proven leadership skills, with the ability to delegate and to effectively train, develop, and motivate staff.
• Must be First Aid and CPR certified, or willing to receive such training.
• Must be conversant with OSHA guidelines and workplace safety standards, with experience in loss prevention, incident reporting, and interacting with high-profile clientele.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Proficient computer skills, including Microsoft Word, PowerPoint, Excel, and Outlook.
• Must be able to reach various areas of the hotel at a rapid pace if necessary.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Must maintain a professional business appearance, attitude, and performance.
• Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays.
• Must be able to work indoors/outdoors in extreme temperatures, assisting with supervision of pool activity as assigned.