Assistant Front Office Manager

Assistant Front Office Manager 

Overview: 

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. 

Responsibilities: 

• Handle all training with associates to ensure Omni Standards. 

• Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning. 

• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. 

• Be very familiar with the hotel computer system for training maintenance and trouble shooting. 

• Complete weekly supply inventories to ensure adequate pars of such. 

• Complete rate discrepancy report and make needed changes. 

• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. 

• Prepare group information sheets. 

• Complete check-out with balance report. 

• Complete credit check daily. 

• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. 

• Assure knowledge and training of Marketing Programs of company and hotel. 

• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced. 

Qualifications: 

• Previous luxury hotel experience is preferred. 

• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. 

• Ability to stand for the entire scheduled shift. 

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. 

• Knowledge of Property Management Systems and related computer programs 

• Strong knowledge of Microsoft Office Software. 

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Salary based on skills and qualifications range from 67K to 75K