Catering Sales/Service Manager

Responsibilities: 

• Reviews catering contract turnovers for accuracy and new file preparation
• Work closely with the Sales Managers to ensure client satisfaction
• Checks function diary to ensure proper space has been assigned
• Provides hotel site inspections and client presentations when necessary
• Entertains clients to establish closer working relations when appropriate
• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client
• Details social and corporate catering functions in Delphi fdc
• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the resort
• Ability to produce quality, innovative menus while working closely with the Executive Chef on pricing specialty menus
• Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.
• Creates estimate for accounting of expenditures
• Conducts final planning meetings prior to events when necessary
• Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events
• Prepare resumes for groups when needed communicating function-arrangement to all responsible hotel departments
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders
• During the event, will ensure the meeting arrangements are to specifications
• On conclusion of event, review final bill and evaluation with meeting planner/client
• Provide effective follow up communication to ensure repeat bookings
• Other duties as assigned by Director of Catering and Conference Services.

Qualifications: 

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Bachelors Degree in Hotel Restaurant Mgmt or related field preferred.
• Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems