Information Technology - Desk Agent

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously. 

• Direct phone calls and messages to appropriate personnel or guests. 

• Assist all guests and employees. 

• Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. 

• Recording and making wake-up calls. 

• Receiving and sending emails as needed, as well as operating switchboard and two-way radio.  

Requirements 

• Computer skills required. 

• Must have the ability to work alone, with others, and remain at workstation for entirety of shift. 

• Must be able to work a flexible schedule including weekends and holidays.   

• Must have customer service experience with excellent written and especially verbal communication skills. 

• Must be able to sit for extended periods of time.