Assistant Front Office Manager

Overview:

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

· Handle all training with associates to ensure Omni Standards.

· Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

· Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

· Be very familiar with the hotel computer system for training maintenance and trouble shooting.

· Complete weekly supply inventories to ensure adequate pars of such.

· Complete rate discrepancy report and make needed changes.

· Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

· Prepare group information sheets.

· Complete check-out with balance report.

· Complete credit check daily.

· Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

· Assure knowledge and training of Marketing Programs of company and hotel.

· Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

· Previous luxury hotel experience is preferred.

· Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

· Ability to stand for the entire scheduled shift.

· Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

· Knowledge of Property Management Systems and related computer programs

· Strong knowledge of Microsoft Office Software.