Senior Manager, IT Infrastructure & Operations

Are you a seasoned IT leader who thrives on building high-performing teams and driving infrastructure excellence? We are looking for a Senior Manager, IT Infrastructure & Operations to lead the strategy, delivery, and continuous improvement of our global technology infrastructure. This is an exciting opportunity for a proven people leader with experience in manufacturing, distribution, operations, retail, or a related industry to play a key role in supporting business growth, modernization initiatives, and operational excellence across a complex enterprise environment.

Job Status: Permanent Full-Time
Shift: Monday to Friday, 8:00 AM to 4:30 PM (flexible as required)
Work Location: Onsite (2000 Brigantine Drive, Coquitlam, BC)
Salary Range: $120,000 - $160,000 per year, plus potential discretionary bonus

In this role, you will:

• Lead and develop a team of infrastructure professionals, including managing large teams of direct and indirect reports (25+), while fostering a high-performance culture.
• Define and execute short- and long-term infrastructure strategies that support business objectives and future growth.
• Oversee the design, maintenance, security, and optimization of cloud, network, server, telecommunications, and enterprise infrastructure environments.
• Drive operational excellence by managing incidents, projects, vendor relationships, budgets, and service performance across the organization.
• Partner with executive leaders and business stakeholders to identify risks, implement technology solutions, and support organizational transformation initiatives.

You have:

• A Bachelor's degree in Computer Science, Information Technology, or a related field, along with ongoing professional development in cloud, networking, and infrastructure technologies.

• 10+ years of progressive IT infrastructure leadership experience, including leadership of large teams (25+ direct and indirect reports) within manufacturing, distribution, operations, retail, or a related industry.

• Strong technical expertise with Microsoft technologies, VMware, Citrix Virtual Desktop, Azure and/or AWS, network infrastructure, and enterprise systems.

• Experience managing infrastructure operations within complex, multi-site or global environments spanning multiple time zones.

• Proven success in strategic planning, vendor management, budgeting, cybersecurity risk management, and leading large-scale infrastructure initiatives.

You get:

• Great benefits package (healthcare, health & personal spending accounts, wellness days, vacation, Employee & Family Assistance Program)
• Company-provided RRSP
• Potential discretionary bonus
• $300 per year to spend on company products plus employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We're much bigger than you think! Our portfolio includes 30+ trusted natural health brands enjoyed across North America.

• Proudly Canadian-owned & operated.

Learn more about us here:https://ca.naturalfactors.com/pages/our-nature