Event Specialist

TWA Hotel JFK NYC

TheEvent Specialist is responsible for supporting the Events team and working with hotel group clients to ensure a successful event.

Primary Responsibilities:

• Work with hotel group clients to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure.
• Process all reservation requests, changes, and cancellations received.
• Identify guest reservation needs, determine the appropriate room type, and verify availability of the room type and rate.
• Accommodate and document special requests.
• Set up proper billing accounts according to accounting policies.
• Properly track event deposits received, including group advance deposits and final payments.
• Prepare Preliminary Group Bills and Final Group Bills.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Provide excellent service to both internal and external customers.
• Work closely with various departments to ensure successful groups from pre-arrival through final billing.
• Perform additional duties as assigned by the Manager.

Qualifications:

• College preferred.
• At least 1 year of related work experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment.
• Aptitude for self-motivation.
• A can-do attitude and a hands-on approach.
• Flexible schedule with the ability to work days, nights, holidays, and weekends based on the demands of the hotel.