Client Services Associate I

Job Description and Responsibilities:

Interactive Brokers seeks high-level, serious individuals with a financial services industry background and a professional demeanour suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

• Respond to retail and professional clients' inquiries via inbound calls, email and online chat
• Obtain a thorough knowledge of products offered by IB on various global exchanges
• Assist clients with opening and funding accounts
• Show clients how to use different features of the Trader Workstation
• Explain margin requirements to clients
• Investigate trade issues and order executions
• Knowledge of securities regulations impact on customers

Qualifications:

• Experience: 2 years in trading or brokerage services
• Education: University degree (Bachelors) required
• NCFM/NISM certifications in capital markets, derivatives and currency derivatives
• High level of MS Excel skills required
• Language skills: Fluent English
• Good quantitative/analytical skills
• Excellent oral/written communication skills required

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

*Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.