Client Operations - Jr Analyst - Client Security&Fraud Prevention

Interactive Brokers Ireland Limited ("IBIE") is part of the wider Interactive Brokers Group, servicing over 2.5 million clients in more than 200 countries & territories. We are based in Dublin 1 with over 120 employees of the wider 2900+ global headcount. Our innovative products allow our clients access to 160 global markets in as many as 26 currencies. Our mission is to create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools.

Client Security and Fraud prevention Analyst I
Your Responsibilities: 

Proactive handling of client exceptional inquiries via callbacks - verbal and video client verification

Handling escalations of client inquiries about IBKR's security system via tickets.

Problem management with a focus on security protocols and practices. 

Handling escalations of suspicious client activity or behavior to Senior SFP Analysts. 

Proactive tracking of fraud cases and trends realized.

Creation of on-the-job training and fraud awareness material. 

Qualifications and Experience: 

2+ years' experience in an information or fraud prevention role.

BSc in STEM areas (Science, Technology, Engineering and Mathematics).

Proficient in Windows and/or macOS computer systems and basic office applications. 

Maintain up-to-date knowledge of the security industry as it relates to IBKR, including:

Social engineering

Fraud Schemes

Mobile Security 

Information Security 

Additional Languages are desirable 

Required Skills:

Analytical approach to problem-solving.

Organized, practical, good attention to detail.

Excellent communication (spoken and written) and interpersonal skills

Ability to engage and maintain a conversation with clients

Ability to build rapport, handle objections and actively steer communications to collect required information and assist.

Ability to learn and adapt to new information and technology platforms 

Navigating multiple computer applications while interacting with clients.