Intake Coordinator

Intake Coordinator 

What You Must Have:

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software 

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement
  
  

What You Will Do: 

• Direct all daily patient referral and intake operations including participating in the establishment and implementation of intake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build and monitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider of services
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required

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