Customer Service Liaison

Customer Service Liaison


What You Must Have:

• 2 - 3 years of healthcare experience
• Excellent customer service skills
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets

• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures